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Overall: 4 out of 5 (1 Reviews)
900 Biscayne Bay has a very good location, an enviable view, large balconies and very pleasant common areas. But if you decide to enjoy the above mentioned you will have to decide to live with countless problems and disadvantages. It is “THE WORST EVER” building to reside.
In my personal experience as a current tenant since the building opened 3 years ago, I've been through and suffered many problems. Today, after so helpless not being able to resolve and not have answers to most of all the problems, and before leaving the building this year as my contract ends in 4 longed months, I decided to express my frustrations and let know as many people as my ability will allow me, all the problems this building had and still has, this misnamed 5 star building.
The worst of all is the bad management of this building being conducted by its general manager L.B. and the administrative assistant D.M. To speak to general manager after reporting problems via emails or phone calls which are never answered or resolved one has to take time off work and make an appointment because the administration’s schedule is not flexible and may not be altered in any way. If a problem arises on a Friday which is when they usually happen, there will be no response regardless how important it may be.
These two people have not the slightest idea how to manage a building, much less a building of this category. When trying to solve a problem, they create other problems far more complicated that neither of them know how to solve. They never answer your claims, and much less contact you neither by email or telephone. Their way to solve issues is by telling you “you’re right, we will try for it not to happen again” or they just simply tell you they don’t have an answer for you. The building is managed entirely by a Web Site that does not work properly with all web browsers, and they themselves haven’t the slightest idea of how it works. They tell you to contact the Web site administrator directly and resolve as you can. They have no control or knowledge at all about this system, but enforce 100% use by the residents. This system is used, among other things, to provide access to all your guests and family into your home. I have encountered too many problems and inconveniences with this system, both in the past and still in the present that even my father was refused entry to the building about 2 months ago when he was bringing medicine for my sick child, and he was on the guest list. My father has refused to return to the building because of the treatment he received and all of this happens because they have not synchronized the information on file with the information from the Web Site, it happens constantly.
Then, there is also the poor quality of the building, even though it apparently looks great. The elevators remain broken most of the time, for more than three years now my family and I have shared the elevators with contractors, construction materials and dust of all kinds. Not to mention that last year I was stuck in elevator number 2 for an hour and a half before the workers from the company that repair the elevators came to get me out and I could not believe none of the two individuals mentioned above were there to apologize or acknowledge the bad time I went through when that happened. Of course I had to waste time and go to the administration office to express all my helplessness. This will never end because the developer of the building was apparently trying to save as much money as possible in elevators whose marks are not visible by any, only God knows where they were taken.
Due to cracks in the building structure that have not been fixed to date, the pool on the lower deck has remained closed since last year when the company that was going to fix it stopped working last December. Management either has no idea when this issue will be resolved or they feel the residents have no right to an explanation; which is very unethical since we (the residents) pay for this service and pay dearly.
Although the building was completed 3 years ago the residents are still suffering from the remodeling of the main entrance which has been under renovation for months without a sure end date.
The entrance doors on both the first and third floors are either broken or temporarily closed.
In recent years this building has had to completely redo the pool from the upper deck due to leaks. There was also strong sewage smell in the corridors and even in the units (which have been arranged in some way but from time to time, when it rains a lot it can be sensed).
There were leaks in the 15th floor common areas and in the same lobby as well, also the roofs of the units were cracked.
On the 20th floor there was a rupture of a water pipe that completely destroyed the unit and poured water through the hallway at least 5 or 6 floors down.
Bathrooms to occupied units had to be redone due to leakage. The master bath tiles are the worst and cheapest in the world. No matter how clean, they are always dirty and the water runs along the floor of the bathroom due to bad design and construction finish.
At times money left in your car disappears, the valet parking personnel does not open your car door upon arrival, yet they linger on the driver door side for a tip when bringing your car back without offering help if a person is tied up with a stroller or car seat. Sometimes it takes 20 minutes or more for valet to bring your car.
Many of you may have heard on the news that Dwayne Wade rented a penthouse in this building but the truth is that the only time I saw him was last October, when his first match with LeBron and Bosh. That day the system of all the elevators of the building had a problem which caused them to stop for hours. That day I personally saw Wade wait much more than half an hour to get his car. Since then I have not seen him any more.
Now, after I have explained “some” of the reasons that motivated me to take more of my time and vent my frustration in this letter, you have all the information I never had to help me make the best choice. Therefore, you can make a better decision whether you want to waste your money into this building or looking for any other one in the area that for sure will not have half of the problems that this so called “ 5 stars building”.
